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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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shannon mercer

June 26, 2025

5  out of  5
rating by shannon mercer
"Can’t say enough good things about Tom! You can always count on him for anything! He is exceptionally dedicated to his clients! Always goes above and beyond to resolve issues or concerns of any kind and does it all with a smile on his face! No matter the situation he is always pleasant and respectful, he truly makes you feel important and appreciated. He is a true asset to the State Farm Company, a dedicated work ethic like his is hard to find these days! Couldn’t ask for a better agent!"
We responded:
"Hi Shannon, thank you for reviewing our State Farm Office! We are thrilled to know you’ve had such a positive experience with us. Your satisfaction is our top priority! We look forward to continuing to support you in any way that we possibly can. It is truly our honor and pleasure. Thanks again!"
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Allison Heist

June 18, 2025

5  out of  5
rating by Allison Heist
"Tom and his team are fabulous! They are quick to get back to you when you have questions and always take time to explain things to you. They are my go to for all of our insurance needs. Definitely worth a call to them!"
We responded:
"Hi Allison, thank you for the kind words. It is truly an honor and a pleasure to help in any way. Please do not hesitate to let us know how we can ever help. Thanks again."
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Colleen Schabdach

June 12, 2025

5  out of  5
rating by Colleen Schabdach
"We have worked with Tom for our car insurance needs over 20 years. He and his staff are always responsive with call backs, insurance quotes, and information regarding coverage. Highly recommend. Thanks, Tom!"
We responded:
"Thank you so much, Colleen! I’m so proud of our team and feel so fortunate to be with State Farm. Let us know how we can ever help. Thanks again."
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S Capp

June 12, 2025

5  out of  5
rating by S Capp
"Tom and his team are fabulous. I was completely impressed with their professionalism and customer service. My State Farm agent wasn't responding to a serious issue that I had with my homeowner's insurance. I contacted Tom and he and his team went out of their way to guide me through my problem. They were supportive and kind and made me feel comfortable throughout the entire process. If you want an agent that makes you feel like a friend and not a customer, give Tom a call."
We responded:
"Hi Stephanie, thank you so much for your very kind feedback. We look forward to continuing to provide you with great service! If there’s anything else we can do for you, just let us know. It is truly an honor and pleasure to serve you. Thanks again!"
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Joseph McBride

June 10, 2025

1  out of  5
rating by Joseph McBride
"When working with Tom, get everything in writing. He talks out of both sides of his mouth and he is really dishonest. If you send him an email requesting clarification, he will only respond by phone so his statements are never documented. Worst experience I’ve had with a business. So much happier with GEICO and getting better value and support— and I don’t have to deal with the lies from Paoli any longer."
We responded:
"Hi Joe, I’m truly sorry to hear that your experience with us was so disappointing. We aim to communicate clearly and honestly with every client and I am very concerned and saddened to hear that you felt otherwise. We understand the importance of written documentation and regret if our communication style left you feeling uncertain or unsupported. I had left several detailed messages for you explaining the billing situation. I had hoped to talk to you to discuss it in detail. While I am glad you have found a provider that works better for you, we appreciate the opportunity to learn from your experience. Please let me know if you’d like to reconnect or discuss the matter further."
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Joe Gallo

March 26, 2025

5  out of  5
rating by Joe Gallo
"Tom and his team are fantastic. They are ultra responsive and very supportive. I have a large family and utilized State Farm for all my insurance needs."
We responded:
"Thank you for your wonderfully kind words. We are honored to serve you. Please let us know how we can ever help."
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Tony DeHaven

May 16, 2024

5  out of  5
rating by Tony DeHaven
"Recently went into the Paoli office to pay my premium where I was both thoroughly impressed by their exquisite professionalism & impeccable service."
We responded:
"Hi Tony, thank you so much for the wonderful review. We are honored to serve you. Kindly let us know how we can ever help."
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Susan Kincade

May 16, 2024

5  out of  5
rating by Susan Kincade
"Tom, Eileen, and Jeremy were always available and went totally out of their way during my car accidents in the past 3 years!"
We responded:
"Hi Susan, thank you so much for the kind words. We strive to give the best possible customer experience. It is truly an honor and a pleasure to serve you. We love State Farm and certainly love working with you."
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Lindsey Hiebsch

May 16, 2024

1  out of  5
rating by Lindsey Hiebsch
"Deceptive business practices. Lied to me and my partner. Office workers seem to be akigned with this mentality and certainky try to scam people out of money through deception. Very unhappy. I transfer to a new agent, and theyre equally deceptive which leads me to believe the entire agency is deceptive frauds who like to scam already overly taxed pennsylvanians out of being able to live. Disgusted with this entire agency and all their agents. Customer service 1-800 number people were good."
We responded:
"Hi Lindsey, I know this has been a frustrating experience. I sincerely apologize that the multiple car discount was not able to be applied to your policy. Please know that we are here if there’s any way that we can ever be of service in the future. Thank you so much."
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Graham Kennedy

December 14, 2023

5  out of  5
rating by Graham Kennedy
"Tom and his team were fantastic when I needed them the most! They supported me through a claim while I was overseas and ensured coordination of all of the repair service teams. Highly recommended!"
We responded:
"Thank you for the wonderful review, Graham. It’s an absolute pleasure having a chance to serve you. Kindly let me know how we can ever be of service. Thanks again."
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kathy halton

March 2, 2023

5  out of  5
rating by kathy halton
"For many years now, we have had our cars and houses insured with Tom French. He is easy to reach on the phone, and always ready to engage no matter what the issue. He recently fought hard for us on a claim, keeping us informed of the progress, until the matter was successfully resolved. Tom is a caring and professional agent who I would recommend highly."
We responded:
"Hi Kathy, we sincerely appreciate your kind words. We love State Farm and feel so fortunate to have the chance to work with you and your family. Please let us know how we can ever help."
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Tom Dennis

February 28, 2023

5  out of  5
rating by Tom Dennis
"Tom French and his team have handled my home and auto insurance policies for several years. They made the initial transfer of services as easy as possible, and it's been smooth sailing every since. My inquiries are always handled professionally, in a timely manner, and the team is steadfast in keeping me informed of any updates which can benefit me..."
We responded:
"Thank you for the very kind words, Tom. It is an absolute honor and a pleasure to serve you. Please let us know how we can ever help."
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Greg Coleman

February 25, 2023

1  out of  5
rating by Greg Coleman
"Dishonest and unprofessional branch. Over a decade with these people, I wish I had left sooner."
We responded:
"Hi Greg, we are concerned that you did not have an excellent experience with our agency. My goal is to support each of our clients in every way possible. I would like to speak to you regarding your concerns. Please call me at 610-725-8700 when you have a moment. Thank you very much."
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A Iloff

January 9, 2023

5  out of  5
rating by A Iloff
"Tom is the consummate professional; again, he has gone above and beyond to help me with a claim wherein the at-fault party's insurance company is having difficulty reaching their insured party. That shouldn't be my problem, but of course it has become mine as I need this resolved. Tom spent A LOT of time escalating with that insurance company on my behalf, and pending the counter party's insurance company review, I believe this will be resolved this month. We can't control other drivers' behavior, and when these situations arise, the extreme commitment that Tom has to his clients is absolutely invaluable!"
We responded:
"Hi Adrienne, thank you so much for your very kind words. We are so honored to serve you. State Farm is an amazing company and I love having the opportunity to help people every day."
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J Gonzalez

January 26, 2022

5  out of  5
rating by J Gonzalez
"Tom has been great. I have been with him since he started his business. I have had a chance to see his business grow while my life both personal and professional change. He truly has been a good neighbor."
We responded:
"Thanks for your very kind words, Juan. As you know, it is truly an honor and a pleasure to serve you and your family. We are here to help at any time."
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Natalie Traboscia

October 5, 2021

5  out of  5
rating by Natalie Traboscia
"Absolutely wonderful. Tom French and his staff Are always just a call away for any questions or concerns a. They offer compassionate care with each call and are always extremely helpful. I’ve been with them for years for home and auto insurance and am very happy!"
We responded:
"Thank you for your wonderful review, Natalie. We are honored to serve you. We are here to help! Thanks again."
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Marc Lucero

January 22, 2021

5  out of  5
rating by Marc Lucero
"I appreciate all the help Tom and his team has helped me throughout the time I been with State Farm. Their team is very professional and their customer service is excellent!! Highly Recommend!!"
We responded:
"Thank you, Marc! It is our pleasure to help in any way!"
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Dawn Davis

November 4, 2020

5  out of  5
rating by Dawn Davis
"Been with them for 4 years. Love dealing with them"
We responded:
"Thank you for your very thoughtful review! It is our honor and pleasure to help in any way!"
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Natalie Houck

August 10, 2020

5  out of  5
rating by Natalie Houck
"I can't say enough great things about Tom French and his team. They make you feel like family, and are such a pleasure to work with! They are extremely friendly and have such empathy and compassion for their customers. We recently had our roof ruined in a storm, and they helped us get someone out immediately to put down tarps and prevent water intrusion. They made the claims process so easy, and constantly checked in with us to see if we needed help or had questions. I was blown away by their helpfulness and concern. Tom French was recommended to me, and now I recommend him to everyone. Best insurance agent ever!"
We responded:
"Thank you for your wonderful review! We are honored to help in any way! It truly is a pleasure to represent State Farm and know that they always want to do the right thing. Please let us know how we can ever help."
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Jake Scott

July 29, 2020

5  out of  5
rating by Jake Scott
"Tom French takes care of my auto and home insurance. Has for years. He is a pleasure to work with. "Customer Service" could be his middle name. Agents usually sell you a policy and leave you to the mercy of the claims department if you have a claims need. Tom cuts the red tape and stays with you through the process. Highly recommended."
We responded:
"Thank you for your very kind words, Jake! It is truly a pleasure having the opportunity to help in any way and to make things go right! Please let me know how we can ever help. Thanks again!"
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Mark Cunningham

July 3, 2020

5  out of  5
rating by Mark Cunningham
"Great insurance company highly recommend, Tom actually calls to check in on everyone especially after am accident! Adding and removing vehicles, worry and hassle free."
We responded:
"Thank you for the very kind words, Mark! It is our pleasure to serve you and help in any way. All my best!"
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mounika manne

June 30, 2020

5  out of  5
rating by mounika manne
"Tom French and his team from State Frarm have done a brilliant job handling our claim over past 2 weeks. The amount of affort we had to put in for the claim to be opened and for it to be handled by State Farm was very seemless."
We responded:
"Thank you, Mounika! I am so glad that the claim went so well. State Farm is an amazing company and we feel honored to help in any way."
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Brooke McCullough

June 27, 2020

5  out of  5
rating by Brooke McCullough
"Tom and his team are the most helpful, professional, and personable people I have worked with! They have continued to provide optimal service and coverage for my family and I am so grateful! Thanks, Tom!"
We responded:
"Thank you, Brooke! It is our pleasure to help!"
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Tim Lisowski

June 24, 2020

5  out of  5
rating by Tim Lisowski
"Tom is simply the best! We had an issue after a long power outage and ended up without water for nearly 2 weeks due to some complications with our well system. Tom was available and responsive even on the weekend and made sure we were covered and taken care of with no hassle whatsoever. Would highly recommend to anyone! Thanks Tom!"
We responded:
"Thank you for the kind words, Tim. It is a pleasure to help in any way."
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Yolanda Perez

March 12, 2020

5  out of  5
rating by Yolanda Perez
"Mrs. French went above and beyond, helping me resolve my problem. She spent much time on the phone helping me get a refund. So glad to be with a company that cares and will fight for you!"
We responded:
"We are honored to serve you, Yolanda. We love being with State Farm and having the chance to serve our clients. Service is our #1 priority! Thank you for your wonderful review."