State Farm® Insurance Agent Tom French

"When working with Tom, get everything in writing. He talks out of both sides of his mouth and he is really dishonest. If you send him an email requesting clarification, he will only respond by phone so his statements are never documented. Worst experience I’ve had with a business. So much happier with GEICO and getting better value and support— and I don’t have to deal with the lies from Paoli any longer."

"Tom and his team are fantastic. They are ultra responsive and very supportive. I have a large family and utilized State Farm for all my insurance needs."

"Recently went into the Paoli office to pay my premium where I was both thoroughly impressed by their exquisite professionalism & impeccable service."

"Tom, Eileen, and Jeremy were always available and went totally out of their way during my car accidents in the past 3 years!"

"Deceptive business practices. Lied to me and my partner. Office workers seem to be akigned with this mentality and certainky try to scam people out of money through deception. Very unhappy. I transfer to a new agent, and theyre equally deceptive which leads me to believe the entire agency is deceptive frauds who like to scam already overly taxed pennsylvanians out of being able to live. Disgusted with this entire agency and all their agents. Customer service 1-800 number people were good."

"Tom and his team were fantastic when I needed them the most! They supported me through a claim while I was overseas and ensured coordination of all of the repair service teams. Highly recommended!"

"For many years now, we have had our cars and houses insured with Tom French. He is easy to reach on the phone, and always ready to engage no matter what the issue. He recently fought hard for us on a claim, keeping us informed of the progress, until the matter was successfully resolved. Tom is a caring and professional agent who I would recommend highly."

"Tom French and his team have handled my home and auto insurance policies for several years. They made the initial transfer of services as easy as possible, and it's been smooth sailing every since. My inquiries are always handled professionally, in a timely manner, and the team is steadfast in keeping me informed of any updates which can benefit me..."

"Dishonest and unprofessional branch. Over a decade with these people, I wish I had left sooner."

"Tom is the consummate professional; again, he has gone above and beyond to help me with a claim wherein the at-fault party's insurance company is having difficulty reaching their insured party. That shouldn't be my problem, but of course it has become mine as I need this resolved. Tom spent A LOT of time escalating with that insurance company on my behalf, and pending the counter party's insurance company review, I believe this will be resolved this month. We can't control other drivers' behavior, and when these situations arise, the extreme commitment that Tom has to his clients is absolutely invaluable!"

"Tom has been great. I have been with him since he started his business. I have had a chance to see his business grow while my life both personal and professional change. He truly has been a good neighbor."

"Absolutely wonderful. Tom French and his staff Are always just a call away for any questions or concerns a. They offer compassionate care with each call and are always extremely helpful. I’ve been with them for years for home and auto insurance and am very happy!"

"I appreciate all the help Tom and his team has helped me throughout the time I been with State Farm. Their team is very professional and their customer service is excellent!! Highly Recommend!!"

"Been with them for 4 years. Love dealing with them"

"I can't say enough great things about Tom French and his team. They make you feel like family, and are such a pleasure to work with! They are extremely friendly and have such empathy and compassion for their customers. We recently had our roof ruined in a storm, and they helped us get someone out immediately to put down tarps and prevent water intrusion. They made the claims process so easy, and constantly checked in with us to see if we needed help or had questions. I was blown away by their helpfulness and concern. Tom French was recommended to me, and now I recommend him to everyone. Best insurance agent ever!"

"Tom French takes care of my auto and home insurance. Has for years. He is a pleasure to work with. "Customer Service" could be his middle name. Agents usually sell you a policy and leave you to the mercy of the claims department if you have a claims need. Tom cuts the red tape and stays with you through the process. Highly recommended."

"Great insurance company highly recommend, Tom actually calls to check in on everyone especially after am accident! Adding and removing vehicles, worry and hassle free."

"Tom French and his team from State Frarm have done a brilliant job handling our claim over past 2 weeks. The amount of affort we had to put in for the claim to be opened and for it to be handled by State Farm was very seemless."

"Tom and his team are the most helpful, professional, and personable people I have worked with! They have continued to provide optimal service and coverage for my family and I am so grateful! Thanks, Tom!"

"Tom is simply the best! We had an issue after a long power outage and ended up without water for nearly 2 weeks due to some complications with our well system. Tom was available and responsive even on the weekend and made sure we were covered and taken care of with no hassle whatsoever. Would highly recommend to anyone! Thanks Tom!"

"Mrs. French went above and beyond, helping me resolve my problem. She spent much time on the phone helping me get a refund. So glad to be with a company that cares and will fight for you!"

"I've learned how absolutely crucial it is to have an experienced and committed insurance agent, and that is Tom French. Tom went above and beyond to help me in a recent event in which the counter party's claims department initially determined fault was to be split in an auto accident. I went to Tom's office distraught and in disbelief. Tom reassured me and calmly continued to escalate on my behalf. Ultimately the other party was found 100% at fault. Tom has most certainly proven to me the value of his professional knowledge and negotiation skills."

"Shehnila Kauser was Phenomenal! She made me feel so comfortable and her customer service skills are out of this world. I definitely recommend Tom French, State Farm!!! Best Agency around 💕❤️"

"Great service! I have no complaints. They’re amazing honestly, always a great help!"

"Tom is a great State Farm agent! He truly cares about connecting with his clients on a personal level, and he consistently goes above and beyond when there is an issue. It's always a pleasure working with Tom, and I would highly recommend him and his team."